Buttons

How to add a button

Although users will often express what they want via natural language, buttons are a very useful way of ensuring that users continue down the right path quickly once they've mentioned what they need. For example, a user might mention I need help with council tax and then be presented with buttons relevant to Council Tax. This is much easier than navigating an entire structure via buttons.

When you edit a Response, you will see an Add button option underneath the message text. Each button can have a type set that either points to a Block, opens a URL or provides a phone number the user can click on and Call. Regardless of the type, each button will have a button title.

Depending on the type of button you have selected you will also be asked for some additional information. For example, if you have selected a Link to Response type of button you will also be asked to specify which block this button should link to.

The Edit Label window will enable you to change the name of the button

You can remove a button by click on the Delete icon on the button in the dropdown menu.