Bot Icon

Changing the icon of the bot can give your solution a unique feel that mirrors your brand.

We know that your bot must mirror your brand and so part of the logicdialog settings allows you to configure two icons.

The first of these icons is the Bot Avatar. This is the icon that the user sees next to all of the text from the bot, or one of the live agents. As you can see in the image below, this should mirror any branding or logos you have for your company.

The second of these settings allows you to configure the icon that is shown next to the Start Chat button, before the plugin is opened. This can be a call to action, or can again represent your brand.

Both of these settings can be changed via the Web Plugin page within logicdialog.

logicdialog

For the Avatar and the logo , editing either icon is the same process.

To change your chatbot’s icon, from one of the settings pages mentioned above :

1. Select bin icon under the current logo. This will remove the logo currently being used.

2. Once the image has been removed, you will be presented with an option to drag a new file on to the page. Doing so will upload a new logo.

3. If you are happy with the logo, click Save Settings to save the changes.

You should now see your new logo appear on screen, as well as the avatar on your bot.