Entities

Within any Utterance there might be many things that you wish to identify or refer to. For example, in the sentence When is my green bin being collected? the Intent might be Bin Collection but the response to the user might be dependant on the type of bin that the user is referring to. In this example the green bin is described as an entity within the utterance.

Essentially an Entity is a noun within the sentence that has some relevance to the content the bot is trying to provide.

Within the platform you can create any number of Entities from the Entities screen available from the left hand nav bar.

Just as with Intents, where there is more than one way to say the same thing, there can also be multiple ways of referring to the same entity. For example, a Food Bin might be mentioned as a food caddy, foodbin, brown bin, food recycling bin or food waste bin. These are all called Synonyms for the Entity and you can provide as many of these as you need to for each entity.