LogicDialog
About UsLogicDialogChat PluginSDK
  • What is Logicdialog?
  • Creating your bot
    • Building a conversation flow
    • Finding and editing blocks
    • Selecting the block type
    • Reusing blocks
    • How to change a block type
    • Organising blocks by topic
    • Removing content
    • Buttons
    • Forms
    • Previewing your bot
    • How to write your content
  • Training
    • NLP
    • Creating Intents
    • Creating Entities
    • Using Intents
    • Review questions
    • Testing Intents
  • Look and Feel
    • Standard text
    • Bot Icon
    • Opening Hours
  • Live Agents
    • Agents & Departments
    • Department Routing
    • Live conversations
    • Notifications
  • Integrations
    • Webhooks
    • Zapier
    • WhatsApp
    • Google Business Messaging
    • MS Teams
    • Facebook
    • Analytics APIs
    • Importing knowledge
      • Importing Word Documents
  • Fundamentals
    • Blocks
    • Analytics
    • Utterances
    • Intents
    • Entities
    • Events
    • Forms
    • Webhooks
    • Chat Plugin
  • Support
    • Getting support
    • Raising Tickets
    • Changes to Authentication Provider
    • Enabling Browser Notifications
    • End of support for chat plugin installer
    • Important update: Action required for live agents
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  1. Support

Changes to Authentication Provider

PreviousRaising TicketsNextEnabling Browser Notifications

Last updated 4 months ago

In Janurary 2025 Logicdialog updated the tool that provides secure authentication for all of its users. While the majority of the features and functionality will remain the same, there will be a small implication to users the first time they log in after this update has been deployed. Specifically, users will need to set a new password.

Users will access the application via the same URL ( https://portal.logicdialog.ai ) however if they are not authenticated they will be redirected to a different login portal. This portal will look like the image shown below and will have reference to "Kinde" at the bottom. This is the authenticaiton provider.

From this screen you will need to enter the email address that you use to login. Doing so and clicking continue will take you to a confirmation page that will indicate an email has been sent to you.

The email will look something like this :

After entering the code in the browser, on the screen shown above you will then be able to set a password.

After completing this process you will be taken back to the application where you will have access to all the workspaces you previously had access to.

This password reset process is a one off task and next time you choose to log in, you can simply enter the password you have just created.