Organising blocks by topic

The topic field isn't a mandatory field when creating blocks of content, but it's good practice to get into the habit of using it.

It allows you to create groups for your content. For example, if you had a bank assistant that allowed users to get their balances and make transfers, you may have a topic for Balances and a topic for Transfers. The benefits of doing this are twofold:

Locating blocks will be easier

As your bot gets bigger and does more things, organising by topic will help you keep track of the blocks, assess any content gaps and help you to avoid duplicating content.

Analytics will be more insightful

The analytics area will track the popular (and unpopular!) topics within your bot. This helps you understand what your users use your bot for, spend your time wisely on well-used topics or make decisions to remove content.

How to create a topic

On the Settings tab of the pop up, just fill in the topic field as you create your block. When you begin to write in the field a list will appear of existing topics to choose from. If an appropriate topic isn't there, just type in a new one and the platform will add it to the list.