Raising Tickets
If ever you have a technical problem with the platform, you can raise a ticket by logging into the support portal at https://support.logicdialog.ai. You can use the same login credentials to do so and once logged in you'll be able to raise a ticket.
To help us help you, try to include as many details as possible about the problem and ideally some screenshot of your browser console. An example of the `Console` and `Network` view are shown for Google Chrome below. Other browsers may vary slightly but the instructions of how to find the various tabs on different browsers are shown below.
Opening the Developer Console
Apple Safari
Enable the Developer Menu by going to Safari’s preferences (Safari menu > Preferences) and selecting the Advanced Tab.
Make sure the checkbox that says ‘Show Develop menu in menu bar’ is selected.
Once enabled, you’ll find the developer console by selecting Develop > Show Javascript Console
Your console will either open in your existing window or the Safari window. It will automatically open on the console tab.
Google Chrome
Open the Chrome menu in the top right-hand corner or the browser window.
Select More Tools > Developer Tools
The console will open in your existing Chrome window or in a new window. You may have to select the console tab manually.
Mozilla Firefox
Select the Firefox menu in the top right hand corner of your browser
Select More Tools > Browser Console.
The console will open in a new window.
Microsoft Edge
Choose the Edge menu in the top right hand corner of the browser window
Select More Tools > Developer Tools
The console could open in your existing Edge window or in a new window, and you’ll need to manually select the console tab.
Before taking the screenshot
With the console open on the console tab, get the problem you’re experiencing to fire again. Then take the screenshot. If you need to scroll to get everything, take a few,
Then move along the tabs where Console is selected, and select Network. Again, take screenshots of what you find here.
Last updated