Finding and editing blocks

Here's the scenario: You're tasked to change the content the bot's putting out. But your bot is massive. So how do you find that one block you need? There are a couple of ways which we'll describe below.

Find it on the Responses screen

You can use the Filters option at the top of the screen to find all the blocks that belong to certain topic by selecting the topic and finding your block in there.

Or, if you know the name of the block or some of the words the bot says, a quicker way can be to pop them into the search box at the top of the screen and it'll show you a list of blocks that contain that phrase in its message content or title name.

To edit from here:

• Click on the three dots to the right of the block

• Select Edit block.

• Edit as needed.

• Select Save changes (a message will pop up in the top right-hand corner to confirm the change).