Removing content

When working with your bot there are various ways of removing content, based on what you are trying to achieve.

How to remove content from the button-led flow

In this scenario you want to remove some content from the natural flow of the bot. For example you might have a button that links to a particular bit of content and you want to remove that button, but still keep the content it pointed to.

How to remove content on the Bot Editor screen

To remove the block from the flow find the block in the Responses screen and after selecting Edit Response click on the Trigger tab. Here you can see if anything is linked and unlink it by selecting the three dots on the right hand side.

How to remove content on the Visual Builder screen

Alternatively you can also ensure it's not linked to anywhere in the Visual Builder flows. Do this by removing it within the Visual Builder screen by clicking on the 3 dots within the block anywhere it exists and selecting Remove Response.

A square looking block icon represents that this block is linked to another block. A round target icon means that this block is associated with an intent. Remember to take a note of any intent or entities you unlink because you'll need to link these to new content blocks if you still want your bot to reply to the related queries.

If you want to ensure that this block is accessible via natural language processing then just make sure you link the appropriate intents and entities to that block.

How to remove content from your bot

It is also possible to keep a response but make sure it's not accessible to users. This can be useful if you only include it in your bot during certain time periods.

To keep a block for future use, but to remove it from your bot for now, you need to first remove any links to it using the steps above, and then subsequently remove any associations with the intents.

A block such as the one above it not linked to any other blocks or intents because the Trigger tab shows no existing links.

How to delete a content block

The only way to delete a piece of content permanently is from the Responses screen. Find the block that is being removed and click on the Delete Response button. This will remove the content permanently so do this with caution.

Note that if this block was previously linked to via an intent then you may need to point that intent to an alternative block or risk your bot not answering related queries.