Using Intents

Now that you have created an Intent we need to be able to link it to our content so that we are able to trigger content based on similar utterances in the intent. There are two ways of doing this.

Linking from the Intent

If you know the name of the response you'd like to associate with an intent then you can link the two together from the Intents page. Using the three dots menu associated with the intent, click on Link to Response. This will open a window, as shown below where you can select the block that this Intent will trigger.

After selecting the Response you want to link to, click Submit and from that point onwards the block will be linked with the selected intent.

Each intent will show a small icon and the name of the Response when it is linked. If there is nothing present, then essentially this intent is not being used for any content.

Linking from the content

If you are editing a Response, and want it to be triggered by an intent then you can also link the two together while you are editing.

In the Trigger tab, you can use the Search bar at the top right. Here you can type a sample message a user might type that'd you'd expect to trigger this response. Hitting Enter will then perform a classification on that phrase to find the intent that closest matches the phrase you've entered. In the case of the image above, we've searched for What is NLP? and it's returned a list of potential intents which are currently not linked to anything, and others which are already linked to other blocks. You can see which ones are already linked by a green dot and the label In Use. If we want to link to these intents we can select the three dots on the right hand side and the option to Link to selected Response . Alternatively we can perform a different search to find another intent.

After making the necessary changes, click Submit to make the update take effect.